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Frequently Asked Questions (FAQ)



OUR PRODUCTS


GARAGE SHELVING

What kind of warranty do the shelves have?

All of our shelving products have a lifetime warranty. We will be glad to address any issue at no cost to you.

What material is the shelving system made of?

Monkey Bars shelves are built with high-strength, poweder-coated steel.

What additions can be made to the shelving?

Monkey Bars shelves are intended to be highly adaptable. There are a variety of options for additions and accessories, including ball bags, hooks, cord holders and more. Check out some of the available options on the Gorgeous Garage website.

What is the weight capacity of shelving?

1,000 lbs.


GARAGE CABINETS

How long will these cabinets last?

Gorgeous Garage’s custom cabinets are among the most durable in the business. They are backed by a 7 year warranty for Classic Series cabinets, and a lifetime warranty on Signature Series units.

What are the garage cabinets made of?

Cabinets are built using a thermal-fused melamine laminate, and held together using sturdy wooden dowels and screws. Patterns and colors are varied, and all cabinets will won’t rot or warp over time.

Why are the garage cabinets mounted up off the floor?

Mounting the cabinets on the wall makes it easier to clean the floor, and also protects the cabinets and its contents from unintentional water damage.

Do you provide custom sizes or dimensions for cabinetry?

Because all cabinets are built to order, the configurations and sizes for cabinets are completely custom (within limits). Our consultant can give you more details on what is possible.


OVERHEAD RACKS

What types of overhead racks are there?

Two. We offer a stationary storage racks and a motorized, moving rack.

How much weight do the overhead racks hold?

It depends on the type and location of the rack. Stationary racks can hold up to 1,000 lbs when one side is mounted to a wall, and 750 lbs when free-hanging from the ceiling. Motorized racks can hold up to 350 lbs.

What items are best stored on overhead racks?

Long-term storage items and bulky items are best kept on overhead racks, so they’re out of the way unless you need them.

What are the differences between motorized overhead racks and normal racks?

There are a few major differences between those two products. Motorized racks will raise and lower, and is controlled by a phone app. Stationary racks are typically accessed with a ladder or step-stool, and they hold more weight.

How the motorized overhead racks work?

The racks are operated from an app, and uses a pulley-system to move your items up and down.

What are the overhead storage racks made out of?

The overhead racks are power-coated and made of industrial-strength steel, with a 2″ lip on the sides to safely hold everything in place.


GARAGE FLOORING

How long does a floor installation take?

We offer one or two day coatings.

Does everything have to be out of the garage during the floor installation?

Yes. In order to be as fast and efficient as possible, it’s easiest to have everything out of the garage prior to the install.

What is the difference between polyurea coatings and epoxy coatings?

Epoxy floor coatings protect your concrete floor. Our epoxy is formulated specifically to be extremely durable and can be color coordinated to match the look of the garage. However, one major criticism of epoxy floors is that the coating will face and yellow in direct sunlight. Polyurea coatings are much long-lasting, and handle the elements better. Polyurea can handle the extreme heat of South Carolina summers easily. These coatings are also more resistant to staining from oil and many other chemicals, and the coatings are safe for the environment.

When can I start using my new floor?

Floors are completely finished after 24-48 hours. Polyurea coatings are generally ready the very next day due to fast-drying qualities.

Is the floor covering slippery?

Floor coatings are impervious to liquids, and therefore can be slippery when wet. We add a full layer of chips to add texture and combat the slickness. If you expect your garage floor could be wet often, we can apply a special anti-slip produt to the topcoat for an additional charge.

How do I clean my new floor?

Power washing, bristle brooms or mops will all do the trick nicely. Floor coatings are impervious to liquids, so oil or chemicals can be wiped up without staining the floor. Dirt and other debris can simply be washed out with a hose.

Are the resins used harmful to me or the environment?

No. We formulate our products with high-solids content, unlike a lot of similar kits. We use less solvents and fewer VOCs are expelled into the air during curing.

Does the floor scratch?

Floor coatings are highly resistant to damage once they’re fully dried.

Does the flooring leave a smell?

No.


PROCESS: FROM START TO FINISH


What happens when I fill out a Contact Form?

The information is immediately sent to one of our team members, who will attempt to get a hold of you as soon as possible. We’ll try to set up a time to meet in person or answer any questions you may have. If we can’t reach you after a few tries, we won’t keep bugging you. Our goal is to be as accomodating as possible.

How long do the in-home consulations take?

A typical consultation usually takes about 30 minutes, but with a really large project, we plan for an hour.

Do I get the estimate during the consultation?

You are usually emailed an estimate, along with a detailed 3D rendering of the garage, after the consultation. The usually arrives within 24 hours.

How long is a typical installation?

Most shelving, overhead racks and cabinets can be completely in a single day. The majority of flooring jobs can be finishing quickly, and you’re back to driving on it within 24 hours. Smaller floors can be completed within a day.


BUSINESS INFORMATION


Your website says you’re an authorized Gorgeous Garage dealer. What does that mean?

Gorgeous Garage is the nation’s leading garage storage company. They offer innovative solutions to complicated garage storage problems. They offer their signature Monkey Bars shelving systems, along with a variety of overhead racks, custom cabinets and flooring. As the exclusive dealers for Gorgeous Garage products in central South Caolina, we’re trained and certified to sell and install these products. For more information about Gorgeous Garage, visit their website at gorgeousgarage.com.

Do you charge for in-home consultations or estimates?

All home consultations are free of charge.

Do you have a showroom or storefront I can visit?

At this time, we do not. However, we do bring a showroom to you with samples of cabinets, shelving and flooring products. Additionally, this allows us to get the measurements we need to provide an accurate and detailed quote. All quotes are free with no obligations.

Can I install Gorgeous Garage products myself?

While we understand some homeowners may prefer to install things themselves, we insist on installing Gorgeous Garage products ourselves so we can offer the full warranty.

Do you operate on the weekend for estimates or installations?

We are happy to provide estimates outside the normal 8-5 workday hours if that works best for you. Typically, we do not do installations on the weekends, but exceptions have been made.

Are you an accredited and insured company?

Yes.

Do you offer any discounts or offers?

We offer veteran and active-duty military discounts. We also offer an incentive program for any referral that books a job.


MISCELLANEOUS


Does the price of the product include installation?

Yes, our pricing includes the cost of installation, taxes and basic organization (if applicable).

Will the consultant give me a design, or do I tell him/her what I want?

We work with you on this! If you have some great ideas for your garage, our consultant will be happy to listen to your thoughts. If you are completely unsure of where to begin, they will also be happy to offer ideas and suggestions. Once you know exactly what you want, your consultant will draw up the estimate.

Do I move my stuff out of the garage? Or do you move it out for me?

Each scenario is different. We will work with you to find the solution that works for everyone. We do offer temporary storage for your items while a floor is being completed for a minimal additional charge. Most shelving or cabinet projects do not require you to move items out of the garage.

Does it matter if I get flooring or storage first?

No. Order doesn’t matter unless both are being done in the same project.